Contact
Last updated 26 July 2026
Convertopia is operated by Andrei Sidorenko, trading as HexaDev. Support is handled by email. There is no phone line — writing to us gets a faster and more accurate answer than any queue would.
Where to write
General support and technical problems
Include your account email, what you were trying to convert, and the file type in and out. If a conversion failed, the time it happened helps us find it in the logs.
support@convertopia.it.comBilling, refunds and subscriptions
Include the email used at purchase and the Gumroad order number from your receipt. Paid plans are sold through Gumroad, Inc. as merchant of record, so refunds are issued by Gumroad — see our Refund Policy.
support@convertopia.it.comPrivacy and data requests
Access, correction, deletion and portability requests are covered in our Privacy Policy. Write from the address on your account so we can verify it’s you.
support@convertopia.it.comAbuse and copyright
If you believe the Service is being used to process content that infringes your rights or breaks the law, tell us what you’ve seen and how to identify it. We investigate and act on credible reports.
support@convertopia.it.comResponse times
We aim to reply within 3 business days. Billing issues and anything blocking a paid account go first.
Before you write
A few things answer themselves faster than we can:
- Your file disappeared. Converted files are deleted automatically once your plan’s retention period ends. This is permanent and we cannot recover them.
- A conversion isn’t offered. If it isn’t listed on the site, we don’t support it. We remove conversions we can’t perform properly rather than letting them fail.
- API returns 401. Check that your key is being sent in the
X-API-Keyrequest header and hasn’t been regenerated.